Refund and Returns Policy
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Refund and Returns Policy for HiLink International
We want you to love our food products! This Refund and Returns Policy outlines your options if something goes wrong with your order.
1. Eligibility for Returns
- Returns are accepted within [X days, e.g., 7 days] of delivery if the product is damaged, spoiled, or incorrect.
- Due to food safety regulations, we cannot accept returns of perishable items unless they are defective.
2. Refund Process
- Contact us at [your email] within [X days] with your order number and photos of the issue (e.g., damaged packaging, spoiled food).
- Once approved, return the item to [your return address] at your expense unless the error is ours (e.g., wrong item shipped).
- Refunds will be issued to your original payment method within [X days] of receiving the return.
3. Exceptions
- No refunds for change of mind on perishable goods (e.g., fresh food) after delivery.
- Non-perishable items (e.g., packaged snacks) may be returned unopened within [X days].
4. Damaged or Incorrect Items
- If your order arrives damaged or incorrect, we’ll replace it or issue a refund at no cost to you, provided you notify us within [X days].
Contact Us
For refund requests, email australia@austinfoods.net or call +61 451 571 770.
Last Updated: March 21, 2025